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HCM Vendors

HCM Systems Implementation Failure Rates

What We Do

Implementation Support

  • Client-Side Project Management: We provide client-side project management to ensure smooth and efficient implementations. Our team steps in to fill the knowledge and bandwidth gap that clients often face, managing the implementation alongside the vendor’s team.
  • High Success Rate: With a 99.6% project success rate, we ensure successful implementations and timely deployments.
  • Functional and Strategic Support: We provide subject matter expertise and hands-on support to ensure a timely and successful go-live, addressing any issues related to bandwidth and competing priorities within client organizations.
  • Strategic Consultation & Project Management: As an implementation partner, we deliver strategic consultation and project management, ensuring clients receive expert guidance and support throughout the implementation process.

Customer Onboarding

  • Comprehensive Support: We provide thorough support during the onboarding process, ensuring clients are well-equipped to use their new HCM systems effectively.
  • Interim Payroll: We manage interim payroll services to ensure continuity and compliance during the transition to a new HCM system.
  • Tax Registration: We handle the complexities of tax registration, ensuring clients meet all necessary regulatory requirements.

Utilization Optimization

  • System Optimization: We help clients fully utilize HCM tools and services, improving their business processes and outcomes.
  • Continuous Improvement: We offer ongoing support to help clients adapt and optimize their use of HCM systems as their needs evolve.
  • Stop-Gap Interim Payroll: We provide stop-gap interim payroll services to maintain payroll continuity and compliance during transitions, ensuring clients face no disruptions.

Sales Support

  • Deal Support: When HCM vendors are working to secure new clients, we help answer questions, clarify implementation needs, and provide confidence around what to expect. We ensure prospective clients have the clarity and assurance they need to feel confident in their decision.
  • Client Preparation: We assist prospective clients in preparing for their new HCM system, ensuring a smoother transition and faster adoption post-sale.

M&A Support

  • Pre-Close Workforce Due Diligence: We conduct pre-close workforce due diligence to identify HR and payroll risks, helping HCM vendors ensure their solutions align with client needs for smooth post-transaction integration.
  • Post-Close HR & Payroll Integration: We lead post-close HR and payroll integration to align systems, policies, and processes, enabling HCM vendors to deliver cohesive, compliant solutions that support a smooth organizational transition.
  • Ongoing M&A Workforce Optimization: We provide ongoing M&A workforce optimization to enhance HR and payroll systems, processes, and talent strategies—enabling HCM vendors to deliver sustained efficiency and long-term workforce value for clients.
  • Divestitures & Carve-Outs: We establish standalone HR and payroll operations for divestitures and carve-outs, enabling HCM vendors to deliver scalable, compliant solutions that support newly independent businesses.

How We Deliver Value

Implementation Success

Reduced Risk: High implementation success rates mean fewer claw-backs and higher satisfaction among sales reps and clients.

Customer Confidence: Clients are more likely to trust and invest in HCM solutions with a proven track record of successful implementations.

Client Retention and Loyalty

Enhanced Customer Experience: Our support during implementation and onboarding improves the overall customer experience, strengthening the vendor-client relationship.

Increased Utilization: We help clients maximize their use of HCM tools and services, leading to better client outcomes and higher satisfaction.

Retention and Growth: A positive customer experience leads to higher retention rates, increased client value over time, and more opportunities for upselling and cross-selling.

Referrals and Credibility: Satisfied clients are more likely to refer others, shortening the sales cycle and enhancing the vendor’s credibility.

No Long Term Contract

Flexibility: We offer flexible engagement options without requiring long-term contracts, allowing vendors to scale our involvement based on project needs and client demands.

PE and Finance Relationships

Industry Connections: We have established relationships with private equity firms and finance professionals, offering clients access to a network of industry experts and additional resources for growth and success.

Successful Engagements

Since 2019, we have cultivated a wealth of expertise catering to clients spanning diverse industry verticals, business models, and company life cycles. Leveraging our team supports bottom-line results through proactive problem-solving and personalized support. Our strong client relationships and partnerships, are a testament to the success of our engagements and the tangible results we consistently deliver.