THE CHALLENGE
A PE-backed leader in digital learning solutions was expanding rapidly through acquisitions while struggling with limited scalability and reporting issues under its legacy HCM provider. As the organization grew, maintaining accurate employee data, ensuring payroll continuity, and managing multi-state compliance became increasingly complex. To support its growth strategy, they decided to implement ADP Lyric – a modern, integrated HCM platform that could unify operations and scale with its business model.
OUR ROLE
enhanceHCM served as the company’s client-side project and change management partner, acting as an extension of the HR leadership team. The team provided program governance, cross-functional coordination, and hands-on execution across system design, data migration, payroll setup, training, and go-live stabilization – ensuring alignment between People, Finance, and Technology throughout the engagement.
SOLUTIONS
- Scalable HR Infrastructure & PMO: Established governance and integration oversight for multi-entity implementation.
- HR Workflow Optimization: Standardized approvals and self-service processes for greater accuracy and accountability.
- End-to-End HCM Execution: Directed ADP Lyric implementation across HR, Payroll, Benefits, and Time modules.
- Change Management Leadership: Launched training, SharePoint Hub, micro-learning videos, and live office hours to drive adoption.
- Payroll Delivery & Compliance: Configured tax profiles and GL mapping, achieving accurate, multi-state payroll execution.
OUTCOME
The company achieved an on-time, error-free go-live on ADP Lyric, improving data integrity, user experience, and payroll accuracy across 1,200 employees. They realized faster reporting, 70-90% manager self-service adoption, and a 30-50% reduction in manual effort. Standardized workflows and a centralized HR infrastructure now support scalable, acquisition-ready growth.
