THE CHALLENGE
A private equity-backed consumer products company with 3,000 employees (2,000 domestic and 1,000 international) faced an unexpected challenge when its Payroll Director gave only two weeks’ notice. With a recent transition to a new HCM platform and an internal team still unfamiliar with the system, the organization urgently needed expert support to avoid disruption. Leadership required a stop-gap solution that would maintain compliance, ensure accurate payroll processing, and provide breathing room to recruit a permanent replacement.
OUR ROLE
enhanceHCM was engaged to provide immediate, interim payroll management. An experienced consultant stepped in to deliver full-cycle payroll processing while also training internal team members on process improvements and best practices. This solution bridged the gap for eight months, ensuring business continuity and giving the company confidence during its leadership transition.
SOLUTION
- Delivered full-cycle payroll administration, including general ledger reconciliation, tax jurisdictions, PTO balancing, cash disbursements, and journal entries.
- Responded to employee inquiries and managed payroll-related requests.
- Ensured compliance with federal, state, and local payroll regulations.
- Provided hands-on training and process optimization to improve team efficiency and maximize use of the company’s new HCM system.
- Offered peace of mind to leadership by stabilizing payroll operations while the search for a permanent Payroll Director was underway.
OUTCOME
The organization maintained seamless payroll operations throughout the eight-month interim period, despite the unexpected departure of its Payroll Director. Compliance was preserved, employee inquiries were handled promptly, and internal processes were strengthened. By the time a permanent leader was hired, the payroll team was operating with improved efficiency and greater confidence in the new system.
FROM THE CLIENT
“We reached out to enhanceHCM with an emergency situation on our hands. We were introduced to a certified payroll expert by Friday, and she was on-site with us the following Monday. Not only did the enhanceHCM consultant process our payroll, but she went the extra mile by proactively asking the right questions and challenging our existing processes to make them better. She truly showed us what the system could do.”
