THE CHALLENGE
A non-profit organization with over 300 employees faced executive turnover that exposed significant deficiencies in payroll operations. Issues included lack of oversight, insufficient supporting documentation, and absence of standardized operating procedures (SOPs). Resistance to change among associates further compounded the problem, driving turnover and creating instability. The organization urgently needed payroll processing support and sustainable best practices to stabilize operations and enable a successful long-term solution.
OUR ROLE
enhanceHCM stepped in to provide both interim support and long-term structure. Acting as a trusted payroll partner, our team stabilized daily operations, introduced standardized processes, and ensured compliance while positioning the organization for a seamless transition to a comprehensive payroll solution.
SOLUTION
- Interim staff augmentation for payroll processing
- Development of standardized processes and associated documentation
- Staff training and assistance during the transition
OUTCOME
The company successfully went live with its new HCM platform within a three-month timeframe. The project delivered extensive data cleanup and conversion, standardized policies and procedures, and configurations designed to support ongoing acquisitions. With accurate data, defined processes, and an optimized platform, the organization achieved both immediate operational improvements and a scalable infrastructure for future growth.
FROM THE CLIENT
“enhanceHCM’s support freed up our team to focus on their core responsibilities, and their expertise made a huge impact. Even through the challenges of rebuilding our payroll function, they were a terrific and responsive partner from day one.”
